At AdoptADreamPet.com, customer satisfaction and the health and well-being of our dogs are our top priorities. We strive to provide only the highest quality breed dogs to our customers, delivered safely and responsibly to your doorstep—worldwide.
30-Day Refund & Return Guarantee
We offer a 30-day refund and return window from the date of delivery. If you are not fully satisfied with your new companion, or if there is any issue with the dog’s health or condition upon arrival, you are eligible for a free return and full refund, subject to the conditions below.
Conditions for Refunds & Returns
To qualify for a refund or return:
- The request must be made within 30 days of receiving your dog.
- The dog must be returned in the same condition as received, with no signs of neglect, injury, illness, or abuse.
- The dog must be returned 100% healthy and in perfect condition. Any physical or behavioral faults discovered after return will void eligibility for a refund.
- A health check certificate from a licensed veterinarian may be required.
- The original proof of purchase must be provided.
How to Request a Refund or Return
To initiate a refund or return, please contact our customer support team at [Your Contact Email/Phone] with the following information:
- Your order number
- A brief reason for the return
- Any supporting photos or vet documentation (if applicable)
Our team will guide you through the return process and arrange for free pickup from your location.
Processing Your Refund
Once we receive and inspect the returned dog, we will notify you of the status. If the return is approved, your refund will be processed back to your original method of payment within 10-14 business days.
